Why Healthcare AI Pilots Fail Before They Scale

Brian Sutherland with host Chris Hutchins · 42 minutes

About this video

Brian Sutherland joins Chris Hutchins to explain why healthcare AI strategy often collapses between executive approval and frontline use. The conversation covers the 80/20 trust problem, governance as enablement, human pause points, and why AI systems should be trained and supervised like junior employees.

Topics covered

  • Why healthcare AI pilots stall at the trust and workflow layer
  • The gap between executive approval and frontline adoption
  • Governance as enablement instead of bureaucracy
  • A 30/60/90 onboarding model for AI systems

This conversation is educational and does not replace clinical, legal, compliance, security, or governance review for a specific implementation.

Brian Sutherland

Featured guest

Brian Sutherland

HealthTech Executive & Strategist

AI product manager and advisor who built Humana's first member-facing intelligent virtual assistant, producing measurable savings and task-completion gains.

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