AI Front Desk and Patient Access

About this video

Jakub Grajcar joins Chris Hutchins to examine the patient calls practices never see, where AI receptionists can resolve routine work, and how to design escalation, access controls, and staff preparation before launch.

Topics covered

• The unanswered calls and unmet demand practices may not see
• When an AI receptionist should resolve, route, or escalate
• After-hours coverage and emergency boundaries
• EHR integration, privacy, and least-privilege access
• What practice leaders should demand during a vendor demonstration

This video discusses patient access technology and practice operations for educational purposes. It is not medical, legal, or compliance advice.